Yes. NetCamps PLUS subscribers have the ability to remove NetCamps branding from all system generated emails and NetCamps hosted web pages, so your registrants only see your name/brand.
Yes! Feel free to use the link to any of your individual NetCamps webpages or your NetCamps public organization homepage (your list of currently active camps) to promote and get registrations.
Yes, if you are a NetCamps PLUS subscriber you can upload a csv file or paste email addresses into the form at the last step of camp setup. To subscribe to NetCamps PLUS, please see the link to upgrade in your dashboard.
Alternatively, we recommend using a free email distribution service to distribute your upcoming NetCamps camp URL! We like Mailchimp, but there are others out there.
Yes! You can download a spreadsheet (csv) of each previous camp from your Dashboard, and that includes the email addresses of each of the registrants. To do this, click on "VIEW" in the Participants column for the camp you are looking for. Then at the top, you will see options to Export to Spreadsheet and Download Report.
Yes! You can contact (email) previous campers as part of the Camp Setup process when you set up your next camp! To do this, once you are at the last step of the Camp Setup process (the "Share" tab), scroll down to see a list of previous camps - simply click the checkbox for any of the camps you'd like to send information to about the new upcoming camp!
Yes, when you sign up you will be given an account level website that is publicly accessible/shareable. Each camp you set up will be given its own unique website(URL), and for as long as a camp is accepting registrations it will be displayed on your account level website. So, for example, if you have 5 camps running at the same time, all 5 have their own unique website & registration form and all 5 will also be listed on the account website. You can either point registrants to your account website to pick/choose their camp, or you can send them the website for a specific camp.
Sure thing! To add team members, you will need to add them to each camp - it is pretty straightforward so hopefully won't take you too long.
Yes! Any team members will need to create their own NetCamps account so that their email addresses are in the system. After they have done this, follow these steps:
1) from your dashboard, click to edit (the small pencil) a camp that you would like to add them to.
2) go to Step 7 (Share)
3) scroll down to Add Your Organizers and Contributors
4) enter your team member's email address(es) and the role you would like to give them (there is a definition of each role posted on Step 7)
5) your team members will now be able to see the camp in their own dashboard.
If you run into difficulty adding their email address, it is because they have not yet set up their account or the email you are entering doesn't match what they entered.
Yes! You should set up the camp with the price at $x. Then, in the registration form, include a question (either radio button or check box) that says "Days Attending" and has 2 options:
1st option = "1 day"
2nd option = "2 days - $y total" and add the additional $ amount as the value for that option. This will cause the system to charge the $x base price for camp plus the extra $ for the 2 day option.
Yes, you could do this 2 ways.
The first would be to add a required question in the registration form that states "Would you like to receive the Buy One, Get One?" with yes or no answers. Then you'll want to include questions below that for all the information you'd need for the free registration. The possible downside with this is that you will not be able to see the free registrants on your dashboard in NetCamps. You would only be able to access that information if you download the spreadsheet of the participants.
The other way would be to add the BOGO offer to the main information for the camp, and then set up a 100% discount code to be used when they register the 2nd person. We suggest asking folks to email you when they want to use that offer so you can give them the discount code then.
Yes. If you have a camp with a limited capacity, please enter the maximum number allowed for Capacity. This is located just under the price of the camp during the setup process. Once this number of registrations is received, the camp will show as 'Sold Out' and the system will not accept any additional registrations.
The banner photo must be in image format (jpg, png) and can be as wide as 1600px. The system may resize slightly, to around 1100px wide, but can accommodate various heights in image size. We have also found that some prefer not to upload a banner image, and simply insert a photo into the text editor - the sizing is smaller and you have more flexibility with placement with wording, etc. It is up to you!
This is done by adding questions on the registration form. First, add a question and choose radio/checkbox as the type. Then click the +ADD OPTION button to add as many answer options as you need. Each option will have an Option Value that is automatically set to 0.0, but you can make it any amount you'd like. Any amount you add to the Option Value will be added to the base price of the camp when that option is selected by the registrant. You can enter either positive or negative amounts, depending on how you want to use this option.
Free camps are 100% free to use NetCamps up to 50 registrations. Additional registration slots can be purchased from the camp editor in packages of 50/each if necessary - you will find a link near the field where you enter the camp registration price.
You will receive an email notification when your available slots are running low, and also when you have none remaining. So if you are unsure of how many slots you need, you can delay purchasing until it seems additional slots are necessary.
Yes, PLUS subscribers have the ability to run an automated survey for any camp. On Step 5 (Communication Setup), PLUS members can click to enable the survey and select when it should be sent via email link to all participants. It is a 3 question survey, and responses will be posted in the dashboard (click Survey Responses under Actions). PLUS members can view the (anonymous) responses as well as a scorecard that summarizes the feedback.
There are 2 ways to accomplish this.
You could add a set of questions in the questionnaire asking if there are additional campers from the family. You would enter an 'Option Value' equal to the amount you would like to charge for each answer - in this case, it could be less than the full registration fee. However, using the registration form this way is limiting in that the Participants list on the dashboard will only show the name of the first child registered. You can download a csv file of the Participants and see the answer to every question included in the registration form, which would include the Additional Camper information.
If it's important to see every child registered in the system, we suggest having the parent register each child separately. You could provide a discount code they can use for additional campers from the same family. This would allow you to see each registrant in the Participant list in NetCamps.
If you only need to change the bank account to receive funds/deposits and are keeping the same Stripe account that is currently linked to your NetCamps account, please sign into the Stripe account and update your bank information there. If you are needing to change the Stripe account linked to your NetCamps profile, please contact us at info@netcamps.com and we will assist you.
Please log into stripe.com to verify and update as needed. In order to maximize the security of your financial information, we at NetCamps do not have access to customer bank account or credit card information.
Unfortunately we are not able to directly help with your payment processing set up. For your financial security, we are unable to access any of your financial account information. Please contact Stripe customer support: https://stripe.com/contact
Yes you can! Stripe is able to process payments in 135 currencies, and our camp setup process is able to accommodate any location globally. The fee for non-US registrations is 6.9% (plus $1.29), compared with 5.4% (plus $1.29) for US registrations, as Stripe assesses an additional 1.5% for transactions outside of the US.
Unfortunately, because providing account access would also allow for access to Stripe and financial information, we are unable to provide access to an account. If you have access to the email account that the NetCamps account was set up with, you can utilize the 'Forgot Password' feature on the Sign In page. Otherwise, we recommend establishing a new NetCamps account.
If you need to process a refund for a camper, you would find their name in the Participants list for the relevant camp and click on the 'refund money' icon to the right of their name. Please note that any refunds processed will not refund processing fees, and there may be a 1-2 week delay before the refund shows on the registrants statement. For questions related to this timeframe, the registrant should contact their credit card issuer.
You can! When creating/editing your camp, step #4 is 'Discount Codes'. You can enter whatever you'd like for the code and the terms. However, please note that the discount code MUST be entered by the registrant exactly as you have it set up, including capitalization and any spaces. So we recommend that the codes be kept simple, and be careful not to add a space at the end when setting it up.
Once set up, you can let anyone know what it is, and they will enter the code in the appropriate spot when registering. The system will automatically apply the discount per the terms that you set up.
Yes! The individual can register online using a 100% discount code that you can set up when creating the camp. When they arrive in person, find the camper's name on the Participant list and click the 'additional charge' icon to the right of their name. You will enter the credit card information by hand, but it will follow the same process as folks who pay online at the time of registration. This allows in-person payment and complies with our Terms of Service agreement.
Check and cash payments are not supported through NetCamps. Credit card processing is quick and easy for you, secure for the campers, and is how NetCamps can continue to operate.
Yes, you can add a payment to anyone's registration. When you are ready to apply the final payment, you can find their name in the Participants list of your camp and click the apply charge button to the right of their name. This will charge the credit card used for their original registration in the amount you specify.
NetCamps has no subscription fees or contracts. Instead, all fees are charged on each registration you receive: 5.4% + $1.29 per registration. This includes the credit card processing fee assessed by Stripe. There is no out of pocket payment or commitment - we only charge when you receive registrations and the fees are automatically applied at the time of each registration.
To manage this cost, some camp organizers choose to include the cost of those fees in the upfront price of their camp. Others choose to have the registrants pay the fees on top of the price of the camp — this can be done automatically! When setting up a camp, you can click the option to add the fees to the registration price and the processing fees will show as an additional charge to them.
Either way, payments are simple and once processed, the money is automatically deposited into your bank account, typically within a couple of days. No more handling checks and making deposits. And everyone who's registered has paid, so no more following up with people to get payment completed.
Note: since we do not charge subscription fees or ask for a contract commitment, if you choose to use our camp registration system we require that you run payments through our system rather than accepting checks (or another method of payment). This is the only way NetCamps can continue to offer the services we do. Thank you for understanding!
The descriptor on your Stripe account usually determines how the charge shows on your registrants credit card statement. Please check your Stripe account to make sure the descriptor is showing as you want it. Contact Stripe customer support if you need help/confirmation with this process.
NetCamps does not store credit card information. However, each registration is secured using a credit card via Stripe, and Stripe's system has each card connected to a registrant. This enables you to add a payment (or refund) to a registrant. Note that any additional charges may be marked as "NetCamps" rather than the name of your camp, so be sure your registrants are aware in advance and do not dispute the charge - it causes headaches for everyone!
Yes! If a registrant requests that you charge a different credit card or if the original credit card has expired (or is no longer valid), you can charge a different card. While in your dashboard, when you click to make an additional charge to a participant you will see a link to 'Change Credit Card Information'. This will generate an email/link to the registrant to enter in their new information - after this is completed, any new charges will be applied to this new card.
The best solution is to refund the camper and remove them from the camp they registered in, and then ask them to re-register for the correct camp. You can find and refund the camper from your Dashboard by clicking 'view' in the Participants column for the relevant camp. The camps are not linked so campers cannot be moved between them.
Yes, you can add questions to the registration form that would provide this information. For instance, questions can be added that ask for Date of Birth, Age at Time of Camp, etc. Be sure to mark them as required so a registration cannot be completed without these questions being answered!
You can download the spreadsheet/csv file of the participants and edit in that file. However, edits will not show up on the participants registration in the system. The system does not support editing a registration once they've registered.
No, the system does not do this. If you wish to check to see the registrations for your camp, you can do so from your dashboard after logging in by clicking 'View Participants' next to each camp you are running.
The administrator of the camp can provide you with the specific website address (URL) to register for the camp. So it is best to ask someone associated with running the camp for that link to register. Alternately, if you know the coach's email address, you can contact us at info@netcamps.com and we can see if we can find him/her in our system.
You can provide the link to your public page that lists all of your 'active' camps!
To find this, click the red name of your organization from your dashboard (after logging in). Then click the link on the right side under "Organizations Homepage". This will take you to the page that shows a list of all active camps and campers can pick which one.
Please do not send registrants to www.netcamps.com to find your camp, as there is no way to search for your camp this way!
There are multiple ways to send emails. If you would like to contact attendees in the leading weeks before your event, you can set these up in Step 5 (Confirmation emails) when setting up your camp. These will automatically be sent by the system - you can select when they go out, what content to include, etc.
For marketing purposes, you can also choose whether to notify past event registrants from up to 10 prior camps about the current camp you are setting up.
Lastly, you can download a spreadsheet (csv) file with the email addresses of your registrants for each camp from your dashboard - next to each camp, you will find a link to View Participants. Click this and then you will see a button to download csv - with this file, you can then choose to outreach to your prior participants however you wish!
Both! When the number of registrations matches the capacity limit for the camp (which is entered at the time of camp setup), the camp will show as sold out and not allow any further registrations. Note that if no capacity limit is entered at time of setup, the camp will not sell out.
The confirmation email can sometimes end up in spam folders, as well as be affected by a typo in the email address, etc. Filters and various settings on the recipient's email account can also affect this. If you know the correct email of the registrant that is missing the confirmation, you can copy the email (tab #5 under Edit Camp) and send it from another email account.
The most common reason for this is that the system will not recognize the discount code unless it is entered exactly the same as it was set up. This includes the use of capital/lowercase letters and any extra spaces. It is a good idea to be mindful of this when setting up and distributing the codes not to accidentally use an extra space, use difficult codes, etc.
At this time, there is no way to change the connection to be in test mode.
This is usually due to an issue with the Stripe payment account. Please log in to Stripe and check to see if there are any indications that additional information is needed to reactivate your account.
Please check the questions that are set up in the camp questionnaire and make sure that the answer options are not assigned a 'value'. If they are assigned a value and a registrant selects one, that value will be added to the base price of the camp. This feature is intended to be used when offering optional merchandise etc as it will add additional charges to the cost of the registration.